Replacement Policy (No Returns / No Refunds)
⚠️ Important Notice: Replacement Only
Gloria Times operates strictly on a Replacement-Only Policy. We do NOT offer cash returns or order cancellations once a parcel is delivered. In the event of any damage or defect, we provide a direct 1-to-1 replacement for your timepiece.
1. Strict 24-Hour Claim Window
To be eligible for a replacement, you MUST contact our official customer support within 24 hours of receiving your parcel from the courier rider. Claims made after 24 hours of delivery cannot be entertained under any circumstances.
Please contact our official WhatsApp concierge immediately at 0325-7982233 with your order details.
2. What is Eligible for Replacement?
- Transit Damage: Watch arrived with cracked glass, damaged bracelet, or exterior dents during shipping.
- Movement Defect: The watch is non-functional or has a mechanical defect right out of the box.
- Wrong Item Received: The timepiece or dial color received does not match what you ordered.
3. Verification Requirements
When contacting our team within the 24-hour window, you must provide:
- Photos and/or a short unboxing video of the watch and flyer.
- The watch must be unworn, with all protective plastic wrappings and stickers intact.
- Original luxury box, warranty card, and accessories must be present.
4. How Replacement is Processed
Once your claim is approved on WhatsApp, our team will dispatch a fresh, brand-new replacement timepiece to your address via express courier. Delivery of the replacement takes 2 to 4 business days.
For any replacement queries, visit our Contact Page or WhatsApp our concierge at 0325-7982233.
